Shipping & Returns

New User --Guide

1.  FAQ

I Can't Log In

I Can't Log In My Account!/I Have Problem In Logging In

Please follow these instructions:
Check your login details. Your login username is your email address used for registration.
It might be a problem caused by jerseyebuy system maintenance - Please wait 30 mins and try again
Ensure that cookies from www.jerseysbuy.com are accepted in your browser (Internet Explorer or others).
If nothing works please submit a ticket,our customer service will help you solve it out.
TIP: If you're not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers.
If you made a mistake when you registered, and you can't access your account. and you've never made any orders... it might be quickest to just use the registration to sign up again for a new account.
If you have forgotten your password, please go here to get a new password

Does Jerseyebuy Has MOQ?

Jerseyebuy has no minimum order quantity, and we can ship single item samples or large orders worldwide.

How To Make An Order From Jerseyebuy?

I Do Not Know How To Make Orders?Can You Help Me To Make An Order On Your Website?
Here are some  step-by-step instructions to help you make an order from jerseyebuy:
1- Register with jerseyebuy for free.
2- Log in your jerseyebuy account.
3- Search or browse products, And if you wish to buy them, type a number in the quantity box and click "Add to cart". You can add just one piece item if you want. You can remove them later or adjust the quantities if you change your mind.Products you've added to your shopping cart are saved there while you looking at more items. Your cart is even saved for next time if you log out or accidentally close your browser.
4- If you want to find out the total price including shipping, click "Estimate Shipping Costs" in the shopping cart page.

5.- The first checkout page is "address book",you can edit you billing address or change shipping address. e.g. to an different dropship address.
6.- The second checkout page you can choose shipping methods.We offer free shipping for many kind of items,If we offer free shipping for the items you want,you can not choose shipping methods.On the same webpage you can also choose the payment method you prefer.In the textbox"Special Instructions Or Comments",You can add special request for your order. e.g. the declared value of the package that you wish for customs purposes.
We will begin processing your order when payment is received. After we send out your order,We will email you the tracking number and tracking links to your registered email address.

I Want To Order Some Products

Please place orders using our online shop system for products you like.It is also very easy to register with jerseyebuy and start ordering right away.

Please don't attempt to place orders by email, fax, or phone unless some special occasions.Please discuss with our customer service representative.

You need to register with jerseyebuy before placeing orders.
Any products added to your online cart remain there until you remove them, or check them out.

Can An Order Be Made Without Using The Website?

We prefer our customers to order through our website. You can place orders directly for the products you like.

However, if you want to order in other ways, or have questions about ordering, please contact our customer service representatives by live chat or call us .           

After Payment,How Can I Check The Status Of My Order?

During the process of purchase, you should receive several emails from us. There will be an email confirming your order information,and we will also email you the tracking number after we ship out your order.

You also can log in your jerseyebuy account to check status of all of your orders. 

You can also contact with our online salesman or customer service representative to get help

I Want To Cancell An Order Placed Wrongly

a.- CANCELLATION BEFORE PAYMENT

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.

b. - WITHDRAWING AN ORDER AFTER PAYMENT

If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

If the goods have already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.

If the order is in an early processing stage you may be able to change your mind and cancel the total order.You can ask for an refund or keep your payment as a credit.

Why Was My Order Cancelled

Why was my order cancelled?/Why did you refund my payment?

If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your  payment or the products you ordered were out of stock.Generally,our customer service staff will contact you by phone or email to discuss with you,but if we can not get in touch with you in 5 days after we receive your payment,we will have to refund for you.As we think,It is our responsibility to ship out your order in time.

Possible reasons for refunding money are:

- Paypal account name and address does not match your order's shipping address, and there was no response when we contacted you.

-   The the products you ordered were out of stock(Generally we have enough stock but rarely we may suffer an temporarily lack of certain product ),and there was no response when we contacted you.       

 Payment Methods

There are four ways in which you can pay for your jerseysbuy.com orders:

                              Credit Card

                              PayPal 

                              Western Union 

                              Wire Transfer

 Paying with Credit Card

As credit card is widely use than Paypal and it's safe,we accept credit card.

 We will 100% guarantee your payment safe,because we can't get the payment until after you receipt of the goods 15-30 days.

 Paying with Paypal

We  accept paypal sometimes.But please don't pay in our site directly,please contact our customer sevice,we will send an invoice to your paypal account.

Please contact us by:  Email: jerseysbuy@hotmail.com  

Paying with Western Union:

We are also happy to accept Western Union payment for most orders. Due to the timeliness and convenience of the payment for us, we offer a 10% discount to the total of your order (shipping included).

For Western Union payments 

                First Name: Lifang

                         Last Name:Yao

                        City:SHENZHEN

                        Country: CHINA 

                        Code:518111

IMPORTANT NOTICE: Please email your ORDER NUMBER, WESTERN UNION CONTROL NUMBER(MTCN), ORDER AMOUNT, SENDER'S FIRST and LAST NAME, SENDER'S ADDRESS and COUNTRY, and SENDER'S PHONE NUMBER to: jerseysbuy@hotmail.com after you send payment through Western Union.

Paying with Wire Transfer:

We are also happy to accept Wire Transfer payment for most orders.

3.About Shipping

HOW About Shipping cost?

All product in our Web are free shipping! 

How can I trace my order?
Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.most our items will ship by ems. it only take 5-10 days to delivery.you may track the tracking number here :http://www.ems.com.cn/english-main.jsp

How Long Will It Take To Delivery? 

Total delivery time is composed of two parts. The first part is the processing time.This is the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 5-10 days, and express shipping normally takes 2-4 days. Processing takes 1-2 days normally.

Are the packages insured?
Shipping with couriers is insured and trackable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery.
We offer Shipping Insurance to protect your package against any lost or damaged shipments. Any missing issues reported, we will reship your order immediately

Can i  ship by UPS,DHL or TNT?

Yes,if you went ship by TNT,UPS.DHL,please contact us.The premise is the goods you ordered should be over 21kgs.But TNT,UPS,DHL are expensive,we are sorry that you should pay an extra shipping cost.

Contact Email: jerseysbuy@hotmail.com

         or   MSN:  jerseysbuy@hotmail.com

How Do I Save On Shipping?

Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized. And if you buy more at a time,you will get more cut on shipping cost

4.How Can I Return A Faulty Item?

Return Policy

We will give a full refund only if the item you receive is different from the description. A Refund will be given after the item is received back to the store. It must be returned within 3 days of receipt and in the same condition it was sent in. You must contact us before shipping any items back. We will not refund shipping costs and do not reimburse for shipping back to me.

TIP:Please do not send faulty goods back without discussing with us.It is very hard for us to handle a package without any necessary order information.We will also give you some instructions for returning goods from your country to China.

5.Recruit Agent! Dropship Programe

jerseysbuy.com offers dropship to their registered customers at no extra charge. This service allows you to create a specialized online store and stock it with a vast range of products. Your online store might focus on sport goods but you may decide on supplying a number of goods to your customers.

Choosing dropship from jerseysbuy.com means that you do not have to maintain costly inventories or figure out complex programming codes as that is all done for you. Jerseyebuy takes care of all your day-to-day business processes leaving you plenty of time focus on inventories and sales but most importantly making money from your customers.

Getting started is as easy as 1..2..3

Now you are ready to begin the process of owning your own Internet business. Simply complete the following three steps:

Dropship with jerseyebuy enables you to be your own boss with your on Internet company in a matter of hours. We provide you with everything you need to run a profitable Internet company. Our customers enjoy software, supplier, credit card processing, hosting, and a full online training center where you can watch videos that teach you about the industry and how things work.In order to prevent any fraudulent activity we always double-check account details especially if the shipping address is different to the billing address.

We never include jerseyebuy publicity materials or invoices within the packages sent to your customers in order to protect your reputation as a reputable vendor. In order to protect the true source of the goods and the price you as the vendor paid for them, jerseyebuy employs various methods in order to ensure continuous customer loyalty.

If your customers experience any technical difficulties, or want to return goods purchased, they must first contact you as the jerseyebuy Account holder as well as the vendor of their purchased goods.

Please note that any import taxes incurred must be paid to the courier upon delivery of the goods. Therefore when using dropship, your customers will be expected to pay these taxes.

Please note it's your responsibility as the jerseyebuy buyer/ dropship vendor to be knowledgeable in all taxes and inform your customers in advance. Jerseyebuy accepts ZERO responsibility for providing tax information relevant to your country, although of course we will do whatever we can to help you minimize the tax burden if you have special packing/declaration instructions.

How Dropship Works

 6. How to do wholesale?

What If I Am Making A Large / Bulk Order?

We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.

For large volume order quotation,Biger order,Biger discount for you! our VIP Customer Manager wish to serve you:
MSN:

jerseysbuy@hotmail.com

Email:

jerseysbuy@hotmail.com